2010 / 2011 Batch B.Tech / MCA Recruitment.
Off-Campus Date : On 29th February 2012 (Wednesday)
Off-Campus Venue : St. Albert's College, Banerji Road, Ernakulam
Off-Campus Date : On 29th February 2012 (Wednesday)
Off-Campus Venue : St. Albert's College, Banerji Road, Ernakulam
1: FUNCTIONAL ANALYST:
Eligibility Criteria:
- 2010 / 2011 Batch BTech Candidates
- BTech Mechanical[M.E] & Civil Branches only
- 60% or above in Xth, XIIth & BTech
- Preferably Male Candidates
- Outside Kerala College students are also eligible
Reporting Time for Functional Analyst: 3.00 pm on Wednesday 29th February 2012
1: FUNCTIONAL ANALYST:
Eligibility Criteria:
- 2010 / 2011 Batch BTech Candidates
- BTech Mechanical[M.E] & Civil Branches only
- 60% or above in Xth, XIIth & BTech
- Preferably Male Candidates
- Outside Kerala College students are also eligible
Reporting Time for Functional Analyst:
- 3.00 pm on Wednesday 29th February 2012
Job Description for Functional Analyst:
- To make the customer happy/satisfied with your support.
- Should work in shifts.
- To provide functional support; answering support queries via phone, email and online meeting and chat.
- To understand site specific requirements from sites which are handed over to support. Create RS for such requirements and manage release of necessary builds.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system.
- To document (keep log) all the work done with a unique number (SCRN)
- To maintain a high degree of customer service for all support queries and adhere to all service management principle and service level agreements.
- Respond to issue from clients and help them by resolving the issues within SLA.
- Provide necessary training and advice to the customers.
- Travel to different sites to support
- To simulate technical as well as functional bugs and provide solutions by planning service packs (within SLA) with help from the technical coordinators.
- Daily reports to reporting officer.
- To create requirement specification if needed.
- Ensure highest quality of the software
Salary for Functional Analyst:
- 10000-12000 per month
2: TECHNICAL SUPPORT:
Eligibility Criteria
- MCA / BTech[all Branches] Candidates with Expertise in C#.net & SQL Server 2008
- 60% or above in Xth, XIIth & BTECH/MCA
- Must have minimum 6 months (At least one project experience) to 1 Year Experience
- Expertise in C#.net, Expertise in SQL Server 2008 (Working knowledge)
- Preferably Male Candidates
- Outside Kerala College students are also eligible
Reporting Time for Functional Analyst: 2.00 pm on Wednesday 29th February 2012
Selection Process:
- Aptitude Test
- Technical / HR interview
- Shortlisted candidates for Functional Analyst will have Interviews at wrench office at 10am on Thursday 1st March 2012
- Shortlisted candidates for Technical Support will have Interviews at wrench office at 10am on Friday 2nd March 2012
Confirmation will be closed as soon as desired number is reached
All the candidates should bring the following to test venue:
- Writing Pad
- Two copies of RESUME
- Two sets of photocopies of your mark lists
- Three copies of passport size photographs
- examination fees to be paid to SHREDS
- Gum
- College ID/Any other Photo ID.
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